FAQs

Shipping

I live outside the contiguous 48 states. What about shipping there and how much?

If you live in AK, HI, Puerto Rico, Guam, the USVI or have an APO/FPO Box, our shopping cart technology will give you an exact dollar amount quote for the indicated products you wish to purchase. Please note, shipping times to these locations may be extended.

If you are outside the 48 contiguous states, and the places mentioned above, we encourage you to visit our WeatherTech International Distributors page. Here, we might be able to help connect you with one of our distributors in your country. By purchasing from these individuals, you will save yourself substantial International shipping charges.

If you still are experiencing difficulty, or have additional International shipping questions, please contact us at (800) 441-6287.

What is your Company's Shipping Policy?

Packages are shipped Monday through Friday. Most packages take approximately 5-7 business days for FedEx ground shipping to deliver to your door, unless Express Shipping was selected, or the part needed to be manufactured.

When shipping within the 48 contiguous states, standard ground service will be used.

NOTE:that our company cannot deliver standard ground services to P.O. Boxes and USPS will need to be selected.

Once you have chosen the products you wish to purchase and have entered our shopping cart, the shopping cart technology will detect the products in your cart and offer you additional shipping options and exact shipping and packaging prices for your convenience. These shipping options may include:

USPS Parcel Post
Ground Service
3 Day Service
2 Day Air
Next Day

Shipping Restrictions:
Depending on where you live and what product you select, you may not be offered all shipping options. In some instances, we are not able to deliver certain products to your location. There may be some restrictions on shipping Side Window Deflectors, Sunroof Deflectors, Stone and Bug Deflectors and Hood Protectors to AK, HI, Puerto Rico, USVI, Guam, or APO/FPO addresses via the US Postal Service or Federal Express.

NOTE:We cannot ship any product via air service to APO/FPO addresses.

International Shipping Is Available Please call (800) 441-6287 or (630) 769-1500 for a quote. Don't forget to visit WeatherTech International Distributors to see if we have a store in your country!

When will the package be delivered? FedEx Ground packages are delivered 7 days a week. Next Day, 2 Day and 3 Day packages are delivered Monday through Friday.*

*Exclusions are holidays or any day that FedEx or the USPS is closed. Weather conditions, world, national, or local events may cause unexpected changes to delivery schedules without notice. These occurrences are beyond our control, but we do try our best to assist should a situation occur.

Express shipping orders submitted before 12:00 p.m. CT will ship the same business day. Express shipping orders placed after 12:00 p.m. CT will ship the following business day.

Express Shipping Examples:
Order on Friday before 12:00 p.m. CT, delivery will be:

Next Day - Monday
2 Day - Tuesday
3 Day - Wednesday

Ground Shipping Examples:

Ground - 5-7 business days

Ordering Online/Security

I'm new to your site, where do I start?

If you know the Make, Year and Model of the vehicle you're shopping for, proceed to Shop for your Vehicle. Here, you can see every product we offer for your specific vehicle. We even show you pictures of our items on your specific vehicle so you can see how they look before they are installed! Once there, we might need to ask you one or two more questions to narrow down the exact part number for your vehicle.

If you've come to our website to purchase a gift and don't know the Make, Year and Model, no problem! Choose View All Products, and there you will find many gift items that don't require detailed information about a vehicle. In addition, WeatherTech offers Gift Cards in any denomination you may choose.

How do I pay with PayPal?

You can select PayPal or PayPal Credit as a quick pay option before entering the checkout or as a payment method inside the checkout. You will be prompted to login with your PayPal account to proceed. Please note, the shipping address on your order must match the shipping address saved to your PayPal account.

I want to order via phone, fax or mail. How do I do that?

You are more than welcome to call us! Our telephone number is (800) 441-6287. We have customer service representatives available during these hours:

Monday - Friday
8 a.m. - 7 p.m. CT

Saturday - Sunday
8 a.m. - 5 p.m. CT

I just ordered online, but I am unsure my order went through. How can I be sure?

An order confirmation email will be sent within minutes of placing your order. If you do not receive an email, please call customer service at (800) 441-6287 and a representative will be happy to assist. You can also check your credit card/PayPal account online to see if you have any pending charges.

I'm concerned about giving you my credit card. Can I trust your site to be secure?

You can be fully assured that our website is a secure website. Your personal information including credit card number, is transmitted over the Internet via an SSL (Secure Socket Layer) encrypted session. This method ensures that only the person who you choose to send information to is the person that sees it.

We have chosen VeriSign to be the verifying authority as to the level of security our website maintains. They have issued our company a certificate stating that: This site has a VeriSign Secure Server ID.

1. VeriSign has verified the organizational name and that WeatherTech has the proof of right to use it.
2. This site legitimately runs under the auspices of WeatherTech.
3. All information sent to this site, if in an SSL session, is encrypted, protecting against disclosure to third parties.

Included in the certificate are the effective dates of our secure site certificate.

Returns

What is your return policy?

To begin the return process, Please call our Customer Service Department at (800) 441-6287 to obtain a return authorization number. Your return authorization number is valid for a period of 30 days from the date you received your order. Any returns without a valid return authorization number will be refused. Please write the return authorization number below our return address on the outside of the box. To expedite this process, you may also fill out a return request form by clicking here.

Of course, all products must be returned in new, unused condition in their original box. Shipping must be prepaid by the customer on all returns. Refund will be given on merchandise returned, less shipping & packaging. We do not accept C.O.D. returns.

TechFloor Returns

< Shipping must be prepaid by the customer on all returns. We do not accept C.O.D. returns. Refund will be given on merchandise returned, less shipping & restock fee. All returns are subject to a 15% restock fee. Single tile purchases are not returnable.

Car Cover Returns

Each Car Cover is custom cut and sewn to your vehicle's make, model and year, therefore we cannot accept returns for Car Covers once an order has been placed.

Return Policy for Holiday Purchases

In the case of items purchased as gifts during the holiday season, we do extend our return policy from the standard 30 days through the end of January. You can purchase at any time before Christmas with the peace of mind that the person for whom you bought will have a stress-free return time frame.

All products must be returned to:
WeatherTech Direct, LLC
1 WeatherTech Way
Bolingbrook, IL 60440